Shipping FAQ

When will my order ship?

We know you're excited to receive your order, and we're just as excited to send it!

In-stock items typically ship within 2-4 business days. Once your order is on its way, you'll receive a shipping confirmation email with tracking information.

How long does shipping take?

After your order ships, delivery times generally are:

• Standard Shipping: 3-7 business days

• Shipping times may vary during holidays, sales, or due to carrier delays.

How much is shipping?

Shipping rates are calculated at checkout based on your order and delivery location. We may also offer free shipping promotions throughout the year, so be sure to follow us on social media or subscribe to our emails!

Do you ship internationally?

At this time, Cotton & Oak Co. ships within the United States only. We hope to expand in the future!

My package says "Delivered," but I can't find it.

Please check around your home, with neighbors, or your local post office first. Occasionally carriers mark packages as delivered a day before they actually arrive.

If you still can't locate your package after 48 hours, reach out to us and we'll do our best to help.

Can I change my shipping address?

If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to update your address, but we can't guarantee changes once an order has been processed.

What if my package is lost or arrives damaged?

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date) with your order number and photos if applicable. We'll work with you to make it right.

Local Pick Up

We are happy to offer local pickup for our Lancaster, South Carolina & surrounding areas customers. If local pickup is available for your order, you can select this option at checkout.

Once your order is ready, you will receive an email with pickup instructions and details on when and where your order can be collected.

Can I pick up my order at a vendor event?

Absolutely! If Cotton & Oak Co. will be attending an upcoming vendor event, you may have the option to select event pickup at checkout.

Orders must be placed by the stated deadline to guarantee pickup at the event. You will receive an email confirmation with event details and pickup instructions once your order is ready.

If an order is not picked up during the event, we will contact you to arrange an alternate pickup or shipping option

Still have questions?
We're always happy to help! Reach out to us through our Contact page or email us, and we'll get back to you as soon as possible.

"From our family to yours, thank you for supporting our small business. We can't wait for your little one's new favorites to arrive!"